shipping disclaimer
Effective Date: February 5, 2025
Thank you for choosing London Pendragon for your purchase. Please review the following shipping disclaimer carefully. By placing an order with us, you agree to the terms outlined below.
INTERNATIONAL SHIPMENTS & CUSTOMS
Customs Inspections & Delays
International shipments may be inspected or held by Customs authorities for any reason. This process is beyond the control of London Pendragon. We cannot expedite, influence, or intervene in Customs procedures conducted by Customs & Border Protection (CBP) in the United States, or any other country/region’s international trade import regulatory authority.
Buyer Responsibility
Any international orders are accepted at the buyer’s risk. In the event of Customs-related issues, including but not limited to duties, confiscation, holds, non-delivery, or return of the package, the buyer is solely responsible for resolving the matter with their country’s Customs officials.
No Refunds for Customs Issues
London Pendragon will not offer refunds or compensation for any Customs-related issues, including delays, additional fees, or non-delivery.
Billing Address Shipping
Depending on the circumstances of the order, we may be required to ship to the billing address provided. We will make a concerted effort to contact you about this change, depending on the size and nature of the order.
If these conditions are not acceptable to you, please DO NOT place an order. These terms are in place to protect London Pendragon from liability for events beyond our control and to prevent fraud.
SHIPPING SCHEDULES & DELAYS
Estimated Time of Departure (ETD)
The shipping schedule provided is based on the latest ETD allocated. However, the actual departure date may be later than the ETD due to factors such as carrier vessel schedule adjustments, vessel omissions, port congestion, or other unforeseen circumstances.
Factors Affecting Delivery
Delivery times are estimates and may be affected by factors beyond our control, including but not limited to weather, carrier delays, and Customs inspections.
INSPECTION & ACCEPTANCE OF SHIPMENT
Bill of Lading / Proof of Delivery (POD)
Prior to signing for acceptance, please inspect, verify, and confirm the pallet count, carton count, and condition of the shipment as noted on the Bill of Lading or Proof of Delivery.
Signing Confirmation
Signing the Bill of Lading or Proof of Delivery confirms that the total counts and condition of the shipment are acceptable to you, the recipient.
Photographic Evidence
It is recommended that you take photos of the shipment and the signed Bill of Lading or Proof of Delivery before the transportation service is complete.
SHIPPING METHODS & TIMELINES
Shipping Methods
We offer various shipping methods, which can be discussed and adjusted up until the order is received by the port of departure’s container yard and the loading cut-off date.
Expected Timeframes
Estimated delivery times include order handling and transit times. These are provided as guidelines and are not guaranteed.
Shipping Prices
Shipping costs are calculated based on the destination, weight, and dimensions of the package. These are estimated on quotes and pro forma invoices. Actual shipping costs will be reflected on the balance invoice due at the time of shipping.
MISSING OR LOST PACKAGES
Carrier Responsibility
Once the order leaves the manufacturer and arrives at the port of departure, responsibility for the shipment transfers to the carrier. The carrier is then responsible until delivery to the destination address. London Pendragon is not liable for lost, stolen, or damaged packages after they have been accepted and signed for by the receiver.
Reporting Issues
If your order is missing or lost - in full or in part - please contact us directly and notify our customer service team for assistance.
CUSTOMS DUTIES & TAXES
Duties & Taxes
Buyers are responsible for all Customs duties, taxes, and fees imposed by their country/region. These charges are generally included in the shipping costs, but not guaranteed.
VAT Information
For customers in regions where Value Added Tax (VAT) applies, the tax will be calculated and a concerted effort will be made to include it in the shipping costs. However, it is not guaranteed that all VAT-related taxes will be included. If you would like to request a total VAT amount for reporting on a specific shipment, please contact our customer service team for assistance.
RESTRICTED ITEMS
Prohibited Items
Certain items may be restricted or prohibited from shipping to specific countries/regions. It is the buyer’s responsibility to ensure that the items ordered comply with their country’s import regulations.
PAYMENT METHODS
We accept various payment methods, including wire transfers, ACH, credit cards, ApplePay, Google Pay, AliPay, Amazon Pay, Cash App, Link, WeChat Pay, PayPal, Zelle, and Wise. All payments must be completed before the order is processed and shipped.
CONTACT INFORMATION
By placing an order with London Pendragon, you acknowledge that you have read, understood, and agreed to the terms outlined in this Shipping Disclaimer. If you have any questions or concerns regarding your shipment, please contact our customer service team:
London Pendragon 212 E Crossroads Blvd Ste 156 Saratoga Springs, UT 84045 United States Info@LondonPendragon.com LondonPendragon.com